Frequently Asked Questions

#1 Where did the online store go from your website?!

The short answer is we're lazy and its a lot of work.

The long answer is, when the world ended in 2019 the Hospitality and Retail market collectively s*** itself, us included. Like everyone else, we raced to get a website built and after a lot of typing, cropping, coding and crying we managed to set up everything in about a week. As if by some miracle people actually chose to support us instead of "Big Pokemon" or big online stores. It was like a coin flipping, sales switched from solely in-store, to solely online and thanks to you all, we were one of the lucky "non-essential" businesses to survive the apocalypse.

Fast forward five years and the coin has reversed. Sales have switched back to basically solely in-store, an that's okay! It means we can continue to provide amazingly sarcastic customer service to your face! Unfortunately though, this means we have to say goodbye to the website.

Don't forget you can still find everything in-store and thank you for your support through the end of the world, we mean it :)

#2 Do you accept returns?

Of course we do, if there's a problem with your product please get in touch!

You can contact us via email or through our contact us page. More details can be found under the Terms & Conditions page.

#3 What's this I hear about free boosters and a loyalty scheme?

When you pick up sealed Pokemon TCG merchandise in-store you get stamps on our loyalty card for every ten pounds you spend. Collect ten stamps and receive a free booster, that's it!

It's simplicity baffles even me..

#4 Why don't you have this Pokemon Product!

The sarcastic answer is we don't have it.

The non-sarcastic answer is it's likely a very high demand item and will only be available in-store on release day before it sells out. Everybody remembers how bloodthirsty people were for Evolution's right? Oh God I'm showing my age now, that was 9 years ago. Forget I typed this.

#5 Do you sell singles?

We do, in-store, we have tens of thousands of the bloody things, plus hundreds of graded cards. But we haven't reached the level of self loathing required to list thousands of individual Pokémon singles online yet.

#6 Do you love me?

Yes.

#7 Pokémon Product Releases

Pokémon products will be available in-store on release day when the store opens (Usually Fridays at 1000). We've been doing this for about a decade now and haven't missed a product launch yet, so don't worry that you think we won't have something, we will. We'll also update our social media accounts with updates on stock quantity prior to the release day. 

#8 Currently taking submissions for FAQ number 8

Please drop in the shop and ask another stupid question so I can put something here.

#9 Why the name "Geckos" and why the green lizard mascot?

Do you have any idea how hard it is to come up with an original name for a shop? I didn't think you did. Stop questioning our life choices. 

Clive (the gecko) is our Customer Support Rep-tile.

#10 I have a question that's not in your FAQ's

Then reach out and ask us you numpty. You can reach out to us through email, Facebook, Instagram, the contact us page on this website or the landline telephone (remember those?).